Home / Shipping & Returns

We aim to ship in-stock products within 1-2 working days. Please expect longer delivery times in peak seasons (Christmas, bigger sales periods,...)

 

We offer FREE SHIPPING for EU orders over 50€ and worldwide orders over 100€.

 Shipping area Delivery days* Cost [€] 
Slovenia 2 2
Europe 3 - 10 6-10
Switzerland 3 - 10 6-10
The United States of America 3 - 10 7-12
Rest of the World 5 - 18 7-14

 *The expected delivery time in working days.

SHIPPING

We offer standard deliver by Slovenian post or express deliver with either shipping provider GLS and DHL, depending on your shipping address. Both carriers are highly reliable and offer real time package tracking.

After your order is shipped, you'll receive a 'Shipping conformation' email containing a tracking code of your package. 

Please know that we ship all orders from Slovenia, EU. For all orders made from countries outside of EU, shipments may be subject to import fees and taxes which are due on arrival and are not covered by the shipping costs charged in our web store. It's impossible for us to determine customs charges as they vary from country to country and state to state. If you need any detailed information about these charges please contact your local customs office.

REFUND POLICY

We're sure you're going to love your new OTO, but if you unpack it and find out that it somehow does not meet your expectations and it isn’t right for you, you should send us an email to hello@otobody.com immediately, so we can check and authorize the return. You have 14 days from the delivery date to inform us about your order cancellation and 30 days to bring your return to the post (it needs to be postmarked within these 30 days). To be eligible for a return, your item must be unused and in the same condition that you received it. 

Please keep in mind that we are not able to directly exchange goods so if you decide you would like a different product you will need to return your order and place a new one. Once the goods are returned to us in the original and unused condition we will quality check them and process a refund for the goods. Depending on the original payment it may take a few weeks to see the refund on your account.

If you decide to return the purchased products, send us an email at hello@otobody.com and send your items to: 
Otolab d.o.o.
Primorska 13
1000 Ljubljana
Slovenia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs and customs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

In an unlikely event that you receive a flawed product, please send us an email at hello@otobody.com with images documenting the flaw you discovered within 7 working days of the delivery date. We will inspect each complaint individually and replace the flawed part if discovered that replacement should take place. We will cover the costs of product and shipping in such event.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Find more about Refund policy in Terms & conditions.